Compulan salvages a bad implementation...

“Today, the functional design of our SalesLogix is now so different from our original one, it's difficult to believe it's the same application.”

"We had a failed implementation of SalesLogix from our original vendor when we called Compulan to look for another solution. After their review of the existing design, Compulan convinced us to stay with SalesLogix, that it would more than meet our requirements. They guaranteed us that they could salvage it and improve both the functionality and reliability. Rather than throw away all the money we had spent so far, were willing to take the chance. That was two years ago. Today, the functional design of our SalesLogix system is so different from our original one, it's difficult to believe it's the same application. We have expanded our use of SalesLogix worldwide and it has been a major success in our organization. We learned that choosing the correct implementation vendor is as important as the technology. And that the same application implemented by different vendors can result in a completely different level of functionality. Don't let anyone tell you that buying CRM technology software from all vendors is equal. It's not.

-S.L., CFO, a Wealth Management Financial Services firm

Compulan partners with client to gain CRM ROI against company's resistance to change...  

"We were impressed by their leadership role and CRM experience."

"We are a large, worldwide plastics manufacturer with a global sales force, and traditional ways of doing business. Change comes slowly here. Our CRM search took us from the largest companies with a global reach to the local partner we ultimately chose - Compulan. Compulan helped us through every step of the process, defining what functionality we really needed, steering us away from pitfalls we didn't even know about, recommending a phased approach to implementation. We were impressed by their leadership role and CRM experience. The amount of CRM background they brought with them was obvious. None of the other vendors made us feel they might still be in business down the road or still focused on CRM. Our rollout had only the corporate challenges we were warned about, but Compulan stuck with us, pushed us, and didn't let the organization's own sluggish momentum get in the way. They also trained our IT staff so that we are self-sufficient and can respond quickly to our users' needs."

"Today, we've successfully rolled out the US sales force and are getting the return on our investment we were looking for. Next, Compulan will help us tackle our European group and the Far East. We're very pleased with the quality of the work and the responsiveness to us they've shown."

- K.B., VP of Sales at a global plastics manufacturer

Compulan sticks through a painful process...

My measure of a good partner is one who sticks with us through the problems, and Compulan has done that 100%.

We're a small distributor and manufacturers' rep firm for architectural and building hardware for residential and commercial use. We were referred to Compulan by another company who had successfully used them for a CRM rollout. I met with Compulan a few times before I was thoroughly satisfied that they would both meet my needs, and still be in business down the road to support us. I anticipated some major customizations and interfacing with a proprietary accounting system, and I wanted to be sure I would not have the pain of finding another vendor one day.

The rollout was not easy. We had some difficulties with data from the accounting system, reports that wouldn't give us the right data, and bugs in the original software. It was painful for us and for Compulan. But my measure of a good partner is one who sticks with us through the problems, and Compulan has done that 100%.

Our original implementation was four years ago, and Compulan has stuck with us, resolved all our issues, and showed me that they really cared about my success with their system. I would not hesitate to recommend them to my colleagues.

- J.C., Owner, distribution and rep firm