Microsoft
Announces New Customer Relationship Management Solution
and signs Compulan as its first front-office Partner
for Microsoft CRM.
Microsoft Corp. has announced it will deliver Microsoft
Customer Relationship Management (CRM), the first
Microsoft business solution built on .NET, later this
year. Accessible from Microsoft Outlookå and the Web,
Microsoftå Customer Relationship Management will enable
small and medium sized businesses to build more profitable
customer relationships through increased sales effectiveness
and more consistent customer service. Microsoft Customer
Relationship Management is designed for rapid deployment,
ease of use, and integration with Microsoft Office and
Microsoft Great Plains back-office solutions, increasing
information reliability, employee usage and productivity.
"Microsoft Customer Relationship Management fills
a significant need for a single integrated view of customers
that delivers on the promise of increasing customer satisfaction,
customer loyalty and more profitable customer relationships,"
said Doug Burgum, senior vice president at Microsoft Corp.
and president of Microsoft Great Plains Business Solutions.
øMicrosoft Customer Relationship Management represents
a substantial business opportunity for our partners to
deliver an entirely new category of integrated solutions
specifically designed for the unique needs of our small
and medium-sized customers."
Microsoft Customer Relationship Management will be available
as a standalone product as well as an integrated solution
to Microsoft Great Plains Dynamics, Solomon and eEnterprise.
Its expected availability in North America is in the fourth
quarter of 2002. Availability outside of North America
will be phased and is expected to begin in the first quarter
of 2003. It will be sold and implemented through Microsoft
Great Plains reselling partner channel, and support will
be provided by partners and Microsoft Great Plains award-winning
customer support team. The solution will be available
on-premise or as a hosted solution through select partners.
"We're excited about Microsoft CRM and what it means
for us, our customers, and for the CRM industry"
said Mark E. Engelberg, President and CEO of Compulan
in Woburn, Massachusetts and new Great Plains Business
Solutions Partner. "The entry of Microsoft into the
CRM marketplace validates CRM as a way of doing business,
not just as a technology, but as a high-level strategy
that puts the customer at the center of your business.
We are excited and pleased to be on the Microsoft team
and offer this compelling solution to our clients."
Microsoft Customer Relationship Management complements
Microsofts other CRM offerings for small and medium-sized
businesses, including 'Central' Customer Manager, Microsoft
iCommunicate, Microsoft Great Plains eEnterprise Field
Service, Microsoft Great Plains Solomon Field Service
and Great Plains Siebel Front Office.
About
Microsoft Great Plains
Microsoft Great Plains provides business applications
that help small and midmarket companies become more agile
in today's interconnected economy by extending specific
information and procedures to employees, customers, vendors
and partners. The business applications automate end-to-end
business processes across financials, distribution, project
accounting, electronic commerce, human resources and payroll,
manufacturing, supply chain management, business analytics,
sales and marketing management, and customer service and
support.
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