Best
Software Introduces SalesLogix Version 6.0
More
than 200 new feature and architectural enhancements
drive efficiencies and sales performance for end users
and administrators
SCOTTSDALE,
Ariz.
October 28, 2002
Best Software today announced the availability of version
6.0 of SalesLogix, the leading small business and mid-market
CRM product. SalesLogix 6.0 is built on a new architecture
that enables easier integration with back-office systems
and other applications small and mid-sized organizations
use every day to gain insight into their customers. With
more than 200 product enhancements, significant additions
have been made to the SalesLogix Sales Client, SalesLogix
Web Client, and SalesLogix Support WebTicket to ensure
SalesLogix customers continue to achieve increased efficiency,
sales performance, and rapid return on investment.
"This product is an architectural breakthrough for
us that will make implementing and configuring a CRM solution
faster and easier than ever," said SalesLogix General
Manager Tim Fargo. "SalesLogix 6.0 gives our customers
the foundation they need to keep pace with emerging business
opportunities and technologies, such as integrating their
CRM application with back-office applications, using .NET
applications, and leveraging web services. The new architecture
and significant feature enhancements better enable SalesLogix
to grow and evolve along with the changing business needs
of our customers."
The
SalesLogix architecture was enhanced to increase developer
productivity, enable quicker customization, and lower
implementation time and costs. SalesLogix 6.0 is based
on a 3-tier architectural environment with a standardized
toolset for open development and rapid deployment. The
architecture facilitates data integration with applications
built in Visual Basic, Visual Studio .NET, or any other
development environment that supports industry-standard
Microsoft ADO data access. The new architecture also
allows for backward compatibility with existing customizations
and add-on products, simplifying the upgrade process
for customers and partners.
SalesLogix Administrators running SalesLogix 6.0 can
reduce the time spent on manual tasks by using the streamlined
new-user entry process with user profile templates and
the simple, flexible user and team security controls.
Other enhanced processes include: account permission configuration
for teams, advanced territory realignment with scenario
analysis, improved integrity checking to eliminate "orphan"
accounts, and easy identification of users and teams that
have access to an account.
In
addition to the new architecture, users will benefit
from the following enhancements:
- Sales
Client User Interface
Users can manage multiple addresses within account and
contact records; create account hierarchy and navigate
among parent and subsidiary accounts; and launch customer
and prospect location maps, websites, and e-mail with
one-click web access. In addition, SalesLogix 6.0 ships
with Crystal Reports version 8.5.
- Tighter Integration with Microsoft Office
SalesLogix 6.0 offers one-click export to Excel for
analysis and reporting. In addition, SalesLogix offers
Word integration for mail merge and advanced Outlook
integration.
- Significant
Mail Merge Improvements
This feature is easier to use with template management;
merge at contact, account, opportunity, or group level;
and the ability to automatically exclude individuals
based on their solicitation preferences. Users can also
attach a record or copy of the e-mail and attachments
to a recipients history records and automatically schedule
activities as part of sales or marketing workflow.
- New
AutoSync Feature
For mobile employees, SalesLogix 6.0 now automatically
synchronizes in the background when a web connection
is available. Employees can work without disruption,
no longer having to remember to manually synchronize
their data when returning to the office.
- Enhanced
Web Client Functionality
SalesLogix customers will enjoy Outlook and Excel integration,
Crystal Enterprise web reporting, mail merge with customizable
e-mail templates, and the groups and query builder.
The user interface has been updated with an improved
design and additional functionality to mirror the robust
functionality of the SalesLogix Windows client.
- Improved
Support WebTicket
Designed to significantly improve ticket workflow and
application usability, the Support WebTicket has a look
and navigation that is very similar to the SalesLogix
Support Client. Enhancements include: integrated knowledge
base with keyword highlighting and automatic creation
of FAQs; customer self-service portal with two-way communication;
addition of activities and attachments to tickets by
both employees and customers; and employee visibility
to defects, RMAs, and ticket changes.
- Code 3 Collectibles, a retailer of high-quality scale-model
replicas, participated in the SalesLogix 6.0 Beta and
has already upgraded. "The way the new version
of SalesLogix is architected, its obviously designed
to provide greater customization and integration capabilities,"
said John Meyer, CIO of Code 3 Collectibles. "It
offers a more standardized operating environment, and
will allow us to continue tailoring our solution to
meet the unique needs of our business in less time and
at lower cost." Code 3's SalesLogix system is already
integrated with Platinum for Windows by Best Software
for accounting and financials, and with Code 3's order
fulfillment and shipping software.
- "The single biggest feature our end-users like
so far is the new mail merge capabilities," Meyer
added. "We do a lot of e-mail marketing, so I'll
be using the HTML capability often. In addition, SalesLogix
6.0 is even easier to use because of the refined user
interface and more accessible location of the menu options
and toolbars."
Availability
SalesLogix 6.0 is available today to existing customers
with active maintenance contracts. To upgrade or for
more information, please contact
Compulan today.
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