Sfafinity

Feature Set

SFCRM's design has been driven by experts in the CRM domain, and consequently, it sports a feature set comparable to the best in the industry. Some salient points include:

• Support for account-centric, contact-centric or opportunity-centric perspectives, suited to the way you work

• Integrated email client, with chat and voice support under development
  Flexible, powerful security management

• Advanced user management

• Lead management support, including a lead portal for partners and field service personnel

• Complete customizability of look and feel

• Powerful report writer, supporting extensive business analytics

Technology Overview:

The SFCRM application architecture is based on a lightweight, pure-Java servlet-based runtime engine. Its

esign incorporates the best practices in contemporary web application design:

• Clearly-defined 3-tier architecture, with a rigid separation between database, business logic and user-interface layers, providing for reliable, maintainable, secure software;

• Database connection pooling, for providing fast page loads;

• Database-engine-agnostic, SQL92-compliant SQL query construction, relying on standard JDBC 2.0 APIs, ensuring that the application works seamlessly with most common database engines, including Oracle, Microsoft SQL Server, DB2, PostgreSQL, Sybase and Mckoi;

• Transaction control, ensuring data integrity under heavy loads;

• Pure HTML and Javascript in the user interface layer, with no reliance on ActiveX or Java applets, thus requiring a very thin browser-only client;

• Use of industry-standard DOM-compliant DHTML and Javascript, ensuring compatibility with most modern browsers, including Internet Explorer, Mozilla, Konqueror and Safari.

These features provide the following additional benefits:

• Complete platform independence, allowing the application code base to run with no change on virtually all hardware and operating systems, ranging from low-end Microsoft Windows 95/98 systems through Linux, MacOS and Solaris machines to high-end IBM mainframes.

• Complete independence from particular database engines, avoiding vendor lock-in and offering a smooth upgrade path from minimal hardware/software configurations to high-end database engines.

• True portability: To move the application server from one environment (machine or operating system) to another, literally all that is needed is to zip up the application's directory, unzip it in the target environment and start it up.

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Software Architechture

Security

Database Structure

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