CRM Implementation & Rollout
Managing the Process
Compulan’s CRM Implementation – performed
after the CRM Strategy Assessment and Software Selection
– follows a well-defined and proven Implementation
Methodology. For the fastest return on investment, Compulan
efficiently rolls out revised business processes, fully
functional systems, and trained teams with clearly defined
responsibilities.
Services under Implementation & Rollout —
some optional — include:
- Project Management
- Change Management
- System Design
- Customization
- Development
- Report Writing
- Training
- Data Migration
- Application Hosting
Project Management: Compulan assigns
skilled, seasoned managers to your project. Managers
follow our proven methodology and use industry-standard
project management tools.
Change Management: We understand how
to minimize internal resistance toward new methods and
technology, turning your users into willing, if not
eager, participants in CRM. We make sure
all your people are involved in the process and convey
and emphasize benefits for them and the company.
System Design: Creating an optimal
system specification is where art meets science. Compulan
has the business knowledge and technical skills to build
a system capable of producing impacting and measurable
CRM results.
Interface Design: Compulan makes the
front-end of your system as easy to use as possible
to reduce training and increase user acceptance and
productivity.
Customization: Through a fully trained
and vendor-certified development team, Compulan can
tailor your CRM application for current and future needs.
Development: Compulan has the programming
know-how to meet any requirement. Our developers are
familiar with, and use, our CRM vendors’ own tool
kits, standard programming languages and third-party
integration tools.
Report Writing: Compulan writes and
refines CRM reporting to give managers and staff the
exact CRM metrics they need, providing visibility into
customer behavior and business performance. Our experienced
report-writing specialists not only perform the technical
work of creating appropriate reports, but also provide
advice on how reports should be structured and formatted
for high function and low maintenance.
Training: Compulan offers customized
training either on location or through Web-based, interactive
classes.
Data Migration: Compulan will transfer
your valuable data from multiple disparate sources to
fuel your new CRM system, using experts explicitly trained
for this critical task.
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