For long-term success, you need a partner that will
support you after implementation. Our support specialists
will work with you to ensure that youre getting the
most from your CRM system. We will also modify CRM processes
and software to adjust to changes in your organization,
infrastructure and marketplace.
Post-Sale Support: Get timely responses to questions
and problems with Compulans priority assistance Hotline
phone support programs and on-site service plans.
Ongoing Training: Compulan provides regularly
scheduled, affordable training classes to keep proficiency
levels high.
Targeted classes help you:
- Teach new hires
- Expand system usage to new locations
- Train staff to use new CRM functions.
Enhancements:
Compulan can add new functionality as your business
changes, such as custom reports and queries, wireless
access, and service tracking.
Upgrades:
We minimize disruption when rolling out new software
releases and ensure that the new version functions flawlessly.
Compulan offers several plans for telephone support,
on-site support, system administrator technical support
and maintenance.û Plans include:
Hotline Support- Our dedicated Help Desk staff
provides UNLIMITED telephone support for trained System
Administrators.û Purchase an annual contract and obtain
a discounted rate for advance payment on the following
offerings:
Standard - Weekdays, 8:30 am to 5:30 pm
EST
Extended Hours - Weekdays, 7 am to 9 pm
EST
24/5 - Monday through Friday, 24 hours
24/7 - Sunday through Saturday, 24 hours
End-User - Additional coverage for end-users
Limited Hours - Fixed 1, 2, or 4-hour per-month
maximum
Email Support - 24x5 email support with guaranteed
response time.
On-Site System Administrator - We will maintain
your CRM system for you.û One of our technical staff
will visit your office on a scheduled basis: daily,
weekly, monthly or quarterly, and as your needs require.
Remote System Administrator - Through the
use of remote technology, we will maintain your CRM
system over the Internet from our office on an as-needed
or scheduled basis.
Block Time- Compulan provides support either
on demand, as needed, or on-site at a reduced rate for
clients who choose to pre-pay for this service and lower
their support costs. This lowers your costs without
needing to pre-define your support requirements.
Time & Materials - Compulan provides daily
rates and per-minute rates for on demand, on-site, remote
or telephone support as requested. However, priority
response may only be obtained through a Hotline Support
Plan.
For more information on any plan and to receive a custom
quotation, please click
here.
Application Hosting (formerly called "ASP" for Application
Service Provider) puts your CRM application on a server
owned by either you or Compulan, and located either at
your site or our site. We manage the system for you through
remote control software or over the web, and eliminate
any need for your own IT staff. We also provide all our
applications fully loaded and configured on a single server
(called an "appliance) that we ship to you - you simply
plug it into your network and you're up and running.
You may consider outsourcing your complete CRM system
through any of Compulans Application Hosting services.
Benefits include the following:
- Control your total cost of ownership
- Concentrate on your core competencies
- Preserve capital expense budgets
- Reduce fixed costs.
Compulan KnowledgeBase
Our KnowledgeBase
contains technical information and file downloads that
are not readily available elsewhere.û These are updated
on a regular basis.
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