For long-term success, you need a partner that will
support you after implementation. Our support specialists
will work with you to ensure that you're getting the
most from your CRM system. We will also modify CRM processes
and software to adjust to changes in your organization,
infrastructure and marketplace.
Post-Sale Support: Get timely responses to questions and problems with
Compulan's priority assistance Hotline phone support
programs and on-site service plans.
Ongoing Training: Compulan provides regularly scheduled, affordable training classes to
keep proficiency levels high. Targeted
classes help you:
- Teach new hires
- Expand system usage to new locations
- Train staff to use new CRM
functions.
Enhancements: Compulan can add new functionality as your business
changes, such as custom reports and queries, wireless access, and service
tracking.
Upgrades:We minimize disruption when rolling out new software
releases and ensure that the new version functions flawlessly.
Compulan offers several plans for telephone support, on-site support, system
administrator technical support and maintenance. Plans
include:
Hotline Support - Our dedicated Help Desk staff provides UNLIMITED telephone
support for trained System Administrators. Purchase
an annual contract and obtain a discounted rate for
advance payment on the following offerings:
- Standard - Weekdays, 8:30 am to 5:30 pm
EST
- Extended
Hours -
Weekdays, 7 am to 9 pm EST
- 24/5 - Monday through Friday, 24
hours
- 24/7 - Sunday through Saturday, 24
hours
- End-User - Additional
coverage for end-users
- Limited
Hours -
Fixed 1, 2, or 4-hour per-month maximum
Email Support - 24x5 email support with guaranteed
response time.
On-Site System Administrator - We will maintain your CRM system for
you. One of our technical staff will visit your office
on a scheduled basis: daily, weekly, monthly or quarterly,
and as your needs require.
Remote System Administrator -
Through the use of remote technology, we will maintain
your CRM system over the Internet from our office on
an as-needed or scheduled basis.
Block Time - Compulan provides support either
on demand, as needed, or on-site at a reduced rate for
clients who choose to pre-pay for this service and lower
their support costs. This lowers your costs without
needing to pre-define your support requirements.
Time & Materials - Compulan provides daily
rates and per-minute rates for on demand, on-site, remote
or telephone support as requested. However, priority
response may only be obtained through a Hotline Support
Plan.
For
more information on any plan and to receive a custom
quotation, please click
here.
Compulan KnowledgeBase
Our KnowledgeBase contains technical
information and file downloads that are not readily
available elsewhere. These are updated on a regular
basis. |
